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WWS Webservices Complaints Procedure
Complaints Procedure
We aim to give outstanding service and value for money, however we recognise that from time to time issues can arise that need to be escalated. We are committed to resolving any such issues as quickly and efficiently as possible. The following section gives information on how to contact us, and what to do if you have a complaint.
Step one: how to contact us
If you are unhappy with any of our services, or you feel that you have not received a satisfactory response from our Customer Support teams, you may send your complaint in writing to:
Alternatively you may email us at admin@wwswebservices.co.uk
You should expect to receive a response to your query within seven working days of us receiving your correspondence.
Step two: what we will do
On receipt of your complaint our Customer Support Supervisor will thoroughly investigate any issues raised and propose a course of action for resolution.
Step three: if you are not satisfied
If you are not satisfied with the action we plan to take, you should request that your complaint be referred to the Customer Support Manager.
Wrockwardine
Alternatively you may email us at admin@wwswebservices.co.uk
You should expect to receive a response to your query within fouteen working days of us receiving your correspondence.
Step four: what we will do
On receipt of your complaint our Customer Support Director will thoroughly investigate any issues raised and propose a course of action for resolution.
Step five: further action in order to resolve your dispute
Once you have a response from our Customer Service Director, if you remain unsatisfied with our attempts to resolve the issue, you can contact an Independent Ombudsman. Please note that ombudsmen can only help if you have given us an opportunity to resolve any issues.
Contact information
We are happy to answer any questions you may have regarding your WWS Webservices services. Please note that any discussions with the WWS Webservices are treated in strictest confidence, so we may need to ask you security questions to confirm that we are speaking to the right person.
Please note:
By signing up for any of our services you agree to be bound by all WWS Webservices terms and conditions.
